Shipping Policy
1. Shipping Destinations
Kobalt currently ships orders within the United States only.
We are committed to delivering high-quality home tools safely and efficiently to our customers.
2. Order Processing Time
Orders are processed after payment confirmation
Processing time is typically 1–3 business days, excluding weekends and holidays
During high-demand periods or promotions, processing times may be extended
3. Shipping & Delivery Time
Estimated delivery time: 10–15 business days
Delivery time may vary depending on:
Customer location
Shipping carrier operations
Weather conditions or unforeseen delays
Shipping times are estimates and not guaranteed.
4. Shipping Costs
Free shipping on all orders over 50 USD
Orders below this threshold may incur a shipping fee, which will be clearly displayed at checkout
There are no hidden shipping charges.
5. Order Tracking
Once your order has been shipped:
You will receive a shipping confirmation email
A tracking number will be provided to track your package
Please allow 24–48 hours for tracking information to update.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Orders shipped to incorrect addresses due to customer error may not be eligible for replacement
Please contact us immediately if you notice an address error after placing your order
7. Delayed or Lost Packages
If your order has not arrived within the estimated delivery time or appears delayed:
Please contact our customer support team at
📧 [email protected]
We will assist in locating your package or determining the next steps.
8. Damaged Packages
If your package arrives damaged or with missing items:
Contact us within 48 hours of delivery
Provide your order number and clear photos of the package and product
We will review the issue and offer an appropriate resolution.
9. Shipping Liability
Kobalt is not responsible for delays caused by shipping carriers, natural events, or circumstances beyond our control.
Risk of loss transfers to the customer once the order is handed over to the shipping carrier.
10. Contact Information
For any shipping-related questions or concerns, please contact:
📧 [email protected]