Shipping Policy

    1. Shipping Destinations

    Kobalt currently ships orders within the United States only.
    We are committed to delivering high-quality home tools safely and efficiently to our customers.

    2. Order Processing Time

    • Orders are processed after payment confirmation

    • Processing time is typically 1–3 business days, excluding weekends and holidays

    • During high-demand periods or promotions, processing times may be extended

    3. Shipping & Delivery Time

    • Estimated delivery time: 10–15 business days

    • Delivery time may vary depending on:

      • Customer location

      • Shipping carrier operations

      • Weather conditions or unforeseen delays

    Shipping times are estimates and not guaranteed.

    4. Shipping Costs

    • Free shipping on all orders over 50 USD

    • Orders below this threshold may incur a shipping fee, which will be clearly displayed at checkout

    There are no hidden shipping charges.

    5. Order Tracking

    Once your order has been shipped:

    • You will receive a shipping confirmation email

    • A tracking number will be provided to track your package

    Please allow 24–48 hours for tracking information to update.

    6. Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details at checkout.

    • Orders shipped to incorrect addresses due to customer error may not be eligible for replacement

    • Please contact us immediately if you notice an address error after placing your order

    7. Delayed or Lost Packages

    If your order has not arrived within the estimated delivery time or appears delayed:

    Please contact our customer support team at
    📧 [email protected]

    We will assist in locating your package or determining the next steps.

    8. Damaged Packages

    If your package arrives damaged or with missing items:

    • Contact us within 48 hours of delivery

    • Provide your order number and clear photos of the package and product

    We will review the issue and offer an appropriate resolution.

    9. Shipping Liability

    Kobalt is not responsible for delays caused by shipping carriers, natural events, or circumstances beyond our control.
    Risk of loss transfers to the customer once the order is handed over to the shipping carrier.

    10. Contact Information

    For any shipping-related questions or concerns, please contact:
    📧 [email protected]