Returns & Exchanges

    1. Return Eligibility

    We want you to be satisfied with your purchase at Kobalt.
    You may request a return or exchange if:

    • The product is unused, unworn, and in original condition

    • The product is returned in its original packaging

    • The return request is submitted within the eligible return period

    Products that show signs of use, damage caused by misuse, or missing original packaging may not be eligible for return or exchange.

    2. Return Time Frame

    • Return or exchange requests must be submitted within 14 days of delivery

    • Requests made after this period may not be accepted

    We recommend contacting our support team as soon as possible after receiving your order.

    3. Non-Returnable Items

    The following items are not eligible for return or exchange:

    • Used or damaged products due to customer handling

    • Clearance or final sale items

    • Items returned without prior approval

    4. How to Request a Return or Exchange

    To initiate a return or exchange, please contact our customer support team at:
    📧 [email protected]

    Include the following information:

    • Order number

    • Product name

    • Reason for return or exchange

    • Clear photos (if the item is damaged or defective)

    Our team will review your request and provide further instructions.

    5. Exchanges

    • Exchanges are available for the same product or an alternative product of equal value

    • If the exchanged product has a price difference, additional payment or partial refund may apply

    • Exchange requests are subject to product availability

    6. Refunds

    Once your returned item is received and inspected:

    • Approved refunds will be processed to the original payment method

    • Refund processing time depends on your payment provider

    • Shipping fees (if applicable) are non-refundable, unless the return is due to a Kobalt error

    7. Defective or Incorrect Items

    If you receive:

    • A defective product

    • A damaged item

    • An incorrect product

    Please contact us within 48 hours of delivery with photos and your order number.
    Kobalt will arrange a replacement or appropriate resolution.

    8. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the return is due to a defect or our error

    • We recommend using a trackable shipping service for returns

    9. Lost or Returned Packages

    Kobalt is not responsible for returned packages that are lost or damaged during return shipping.
    Please ensure items are securely packaged.

    10. Contact Information

    For all return and exchange inquiries, please contact:
    📧 [email protected]

    Our support team is committed to assisting you promptly and fairly.

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