FAQ

    1. About Kobalt

    What is Kobalt?
    Kobalt is a trusted home tools brand offering a wide range of reliable tools designed for everyday household use, DIY projects, and home improvement tasks. Our products focus on durability, performance, and value for money.

    Who are Kobalt products for?
    Kobalt tools are suitable for homeowners, DIY enthusiasts, and anyone looking for dependable tools for daily home maintenance and repairs.

    2. Ordering & Products

    How do I place an order on Kobalt?
    Simply browse our website, choose your desired products, add them to your cart, and proceed to checkout. The process is fast, secure, and user-friendly.

    Are the product images and descriptions accurate?
    Yes. We provide detailed product descriptions and clear images to help you make informed purchasing decisions. Slight variations may occur due to lighting or manufacturing updates.

    Can I change or cancel my order after placing it?
    If your order has not been processed yet, please contact our support team as soon as possible. Once the order is shipped, changes or cancellations may no longer be possible.

    3. Shipping & Delivery

    Where does Kobalt ship to?
    We currently ship to customers within the United States.

    How long does shipping take?
    Orders typically arrive within 10–15 business days, depending on your location and shipping conditions.

    Do you offer free shipping?
    Yes. We offer free shipping on orders over 50 USD.

    How can I track my order?
    Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status.

    4. Payments

    What payment methods are accepted?
    We accept the following secure payment options:

    • Visa

    • MasterCard

    • JCB

    • PayPal

    Is my payment information secure?
    Absolutely. All payments are processed through encrypted and secure payment gateways to protect your personal and financial information.

    5. Returns & Refunds

    What is your return policy?
    If you are not satisfied with your purchase, you may request a return according to our return policy. Products must be unused and in original packaging.

    How do I request a return or refund?
    Please contact our customer support via email with your order number and reason for return. Our team will guide you through the process.

    When will I receive my refund?
    Refunds are processed after the returned item is received and inspected. The time it takes for funds to appear depends on your payment provider.

    6. Warranty & Quality

    Do Kobalt products come with a warranty?
    Yes. Kobalt tools are manufactured to meet quality standards. Warranty coverage may vary by product type.

    What should I do if I receive a defective item?
    If your item arrives damaged or defective, please contact us immediately with photos and your order number so we can assist you promptly.

    7. Customer Support

    How can I contact Kobalt customer support?
    You can reach our support team via email at [email protected]. We aim to respond as quickly as possible.

    What are your support hours?
    Our support team operates during standard business hours and responds to inquiries in the order received.

    8. General Questions

    Are Kobalt tools suitable for beginners?
    Yes. Our tools are designed to be easy to use while still offering professional-level performance for more experienced users.

    Why choose Kobalt for home tools?
    Kobalt combines quality materials, practical design, and affordable pricing, making it a reliable choice for home improvement and everyday tool needs.