Delivery

    1. Shipping Coverage

    Kobalt currently ships orders within the United States.
    All orders are carefully processed and prepared to ensure products arrive safely and in good condition.

    2. Processing Time

    • Orders are processed after successful payment confirmation.

    • Processing typically takes 1–3 business days, excluding weekends and public holidays.

    • During peak seasons or promotional periods, processing times may be slightly extended.

    3. Delivery Time

    • Estimated delivery time: 10–15 business days

    • Delivery time may vary depending on:

      • Customer location

      • Shipping carrier conditions

      • Weather or unforeseen logistical delays

    Kobalt works closely with shipping partners to ensure timely delivery whenever possible.

    4. Shipping Fees

    • Free shipping on all orders over 50 USD

    • Orders below this amount may be subject to a standard shipping fee, which will be displayed clearly at checkout.

    No hidden charges are added after purchase.

    5. Order Tracking

    Once your order has been shipped:

    • You will receive a shipping confirmation email

    • A tracking number will be provided so you can monitor your package status in real time

    Tracking information may take up to 24–48 hours to update after shipment.

    6. Delayed or Missing Orders

    If your order:

    • Has not arrived within the estimated delivery time

    • Shows no tracking updates for an extended period

    Please contact our customer support team at [email protected] with your order number.
    We will investigate promptly and assist you with the next steps.

    7. Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details at checkout.

    • Orders shipped to incorrect addresses due to customer error may not be eligible for free reshipment

    • Please contact us immediately if you notice an error after placing your order

    8. Damaged Packages

    If your package arrives:

    • Visibly damaged

    • With missing or incorrect items

    Please contact us within 48 hours of delivery and include clear photos of the package and products.
    Our team will assist you with a replacement or resolution.

    9. Customs & Additional Charges

    At this time, shipments within the United States do not require customs duties or additional import fees.

    10. Contact Information

    For any delivery or shipping-related questions, please contact us at:
    📧 [email protected]

    Our support team is happy to assist you.